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Every account on 11mm operates under these terms. Before you place a bet, fund your wallet via Nagad or Upay, or access any part of the platform, these conditions set out what we expect from you and what you can expect from us. Availability and eligibility depend on your local law and the eligible regions we serve.
These terms form the full agreement between you and 11mm from the moment you create an account. They apply to every action you take — logging in, depositing funds through Nagad or Bank Transfer, browsing game rooms, placing a wager, or requesting a withdrawal via Upay. Continuing to use the platform after any update to these terms counts as acceptance of the revised version. We may change these terms at any time; the current version is always the one shown on this page. Account access is personal. You may not share your login, transfer your account, or allow another person to operate it on your behalf. If we identify shared or duplicate accounts, we reserve the right to restrict or close them. Transactions processed through Nagad, Upay and Bank Transfer are subject to the rules of those respective services as well as our own wallet policy. Any dispute arising from a transaction must be raised through the account support route before a third-party route is considered. We aim to handle every query on its merits, with records drawn from your account log. Whether specific features and markets are available to you depends on your local law and the eligible regions we support.
Not every part of your experience is governed by the same rule. This section draws a clear line between what these terms cover and where other policies or external rules apply instead. Understanding the boundary helps you know which route to take when something needs clarifying.
These terms apply fully to how you open, use and close your account. Login credentials, session activity, and account-level restrictions are all governed here. Any action tied to your registered profile falls within this scope.
Deposits and withdrawals through Nagad, Upay and Bank Transfer operate under this policy alongside the rules of those payment services. We record every transaction in your account log. Disputes over transaction records are handled through account support first.
Game availability, odds and market offerings may change without notice. Content rules apply to what is shown in the lobby and sportsbook at any given time. We do not guarantee that any specific game, table or market will remain permanently available.
Game studios such as PG Soft, Pragmatic Play and Habanero supply game content under their own service terms. We are not responsible for third-party policies. Where those terms conflict with ours, ours apply to your account relationship with us.
These terms are not one-sided. As an account holder, you have clear steps available to you if something needs reviewing, correcting or escalating. Your account log holds a record of every session, wallet movement and transaction — you can review this at any time from the account history section on mobile or desktop without needing to contact support first. If you spot an error in your account details — name, registered contact, or linked wallet — you can submit a correction request through the account settings page. We will verify the change against the information held on your profile before applying it. For questions about how a specific term applies to your situation, the policy query route in the support section handles these directly. If a query cannot be resolved through standard account support, we have an escalation path. Your right to raise a concern does not expire with the session — past transactions remain part of your account record and can be referenced in any future query.
Open the account history section from any device to see your full transaction and session log. No support contact is needed to access your own records.
Submit a correction through account settings if your registered name, contact or linked Nagad or Upay wallet details need updating. Verification is applied before changes go through.
Use the policy query route in the support section to ask how a specific term applies to your account. We respond based on your account record, not a generic template.
If standard support does not resolve your concern, an escalation path exists within the support flow. Past session and transaction records remain available to support any escalation you raise.
If something in these terms is unclear or you need to ask about how a rule applies to your account, the routes below are the ones we actively monitor. Use the route that matches your query — account-level questions are handled fastest through the account support channel where your transaction log is already attached.
Open the chat widget from your account page to ask a policy question directly. Your account context is visible to the agent, so you do not need to repeat transaction details.
Send a written policy query to the support email address listed in the account help section. Include your registered account identifier so we can pull your record without delay.
The help section inside your account contains answers to common policy questions covering wallet rules, session limits and account corrections. Check here before opening a direct query.
We hold account data only for as long as it is needed to operate your account and meet our policy obligations. How we handle it — what we store, how long we keep it, and who can see it — is set out in our privacy policy, which sits alongside these terms. These two documents should be read together.
Transaction records, session logs and account details are retained for the period required under our operating obligations. You can request a summary of the data held on your account through the support email route at any time.
We use cookies and device identifiers to keep your session active across mobile and desktop without forcing you to log in again. Cookie preferences can be adjusted through your browser settings at any time without affecting your account.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your knowledge, report it immediately through live chat so we can review the session log and act on it.
When these terms are updated, the revised version replaces the previous one on this page. Continued use of the account after an update means you accept the new terms. Check this page if you want to confirm the current version before transacting.
The questions below cover what we hear most from account holders reviewing this policy. If your question is not here, the support routes in the contact section above are the right place to take it.
Yes. All three payment routes — Nagad, Upay and Bank Transfer — are covered by this policy. Each transaction is also subject to the rules of the payment service you use. Disputes over any of these go through account support first.
The update takes effect when posted to this page. If you continue using your account after an update — including completing a session already in progress — that counts as acceptance of the revised terms. We recommend checking this page if you want to review the current version before any significant transaction.
Yes. Send a request through the support email address listed in the account help section, including your registered account identifier. We will provide a summary of the data held. Retention periods apply as set out in our privacy policy, which sits alongside these terms.
Open account settings from your mobile or desktop session and submit a correction request there. We verify changes against your existing profile before applying them. For wallet-linked details such as a Nagad or Upay number, verification may involve confirming recent transaction activity.
These terms apply to your account as set out here. Whether specific features, markets or payment options are available to you depends on your local law and the eligible regions we serve. Availability is not uniform across all locations.
Raise the concern through live chat or the support email route, referencing the specific term and the transaction or session in question. We review queries against your account log. If the initial response does not resolve it, the escalation path in the support flow is the next step.