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This page sets out how 11mm operates its terms, what rights you hold as an account holder, and how policy applies depending on your local law and eligible region. Access to services on 11mm is subject to jurisdictional eligibility — please read what applies to you before proceeding.
11mm operates under a policy framework that is designed to be transparent about what we do, what we do not do, and where the boundaries of our responsibility sit. Whether you access the platform via mobile or desktop, the same policy terms apply to your account without variation by device. Transactions processed through Nagad, Upay or Bank Transfer are governed by the same account terms as any other activity on the platform — the payment method does not alter your rights or obligations under this policy. We do not make commitments that exceed what our published terms state, and we do not retroactively alter terms without notice. Where local law in Bangladesh restricts or conditions access to online platforms, eligibility to use 11mm services depends on whether those conditions are met by you. We are not in a position to make legal determinations on your behalf. If you are uncertain whether accessing this platform is permitted in your jurisdiction, you should seek independent legal advice. Our policy documents are published in English and govern your account relationship with us in that form.
Understanding what falls inside and outside this policy helps you know where to direct questions and what protections apply to your account. Our policy covers account access and the rights attached to it, transaction records, site content we publish, and how we handle data you provide. It does not extend to third-party services that operate independently of our platform. Review the four areas below to understand where each boundary sits.
Policy governs how your account is opened, maintained and closed. Eligibility conditions, verification steps and account suspension or termination procedures all fall within this scope. Access depends on meeting eligibility criteria under your local law and the region where you are located.
All payment activity processed through your account — including Nagad, Upay and Bank Transfer — is covered by these terms. Transaction records are retained in your account history and can be reviewed from your signed-in account page at any time.
Content published on 11mm, including game descriptions, policy pages and account notices, falls within our editorial responsibility. We aim for accuracy; where content is updated, the revised version on site takes effect from the published date without requiring a separate notification to each account holder.
Services operated by third parties — including payment processors, game studios and any external links — are governed by their own terms. Our policy does not extend liability to how those parties handle data, transactions or service delivery on their own platforms.
Your account carries a set of documented rights that you can act on without contacting support first. Transaction records — including all Nagad, Upay and Bank Transfer activity — are available under the transaction history section of your signed-in account. If any detail on your account profile appears incorrect, you can submit a correction request through the account settings page; fields that require document verification will show the required steps inline. For questions about how your data is held or processed, the policy contact route is available at the bottom of this page and in the account help section. Session controls, including the ability to review activity periods, are accessible from your account dashboard on any device — the same mobile browser you use to access the lobby gives you direct access to those controls without switching to a separate portal. If you believe a policy term has been applied incorrectly to your account, the formal route is to raise it through our published support channel first so we can review the record directly.
Open your signed-in account and navigate to transaction history. Every payment processed through Nagad, Upay or Bank Transfer appears there with date, amount and status. No support request is needed to view this record.
Account profile fields can be updated from account settings. Where a change requires document verification, the page will show the required steps. Submit the documents through the same page; we review and confirm via the registered contact details on file.
Policy questions can be directed to our support channel. Include your account reference and the specific policy section in question so we can respond accurately. We do not handle policy disputes through social media or third-party message platforms.
For account-level issues — access, suspension or closure — use the support route listed on this page. Provide your registered account details so we can locate the record without delay. All formal requests are tracked by our team.
Policy questions, account rights requests and formal concerns can be directed through the routes below. We handle these separately from general account help so the right team reviews your submission. Use the route that matches the nature of your question — account access issues go through account support, data-related questions go through the policy contact form, and general legal questions can be raised via either route.
For account access, suspension or policy application concerns, open the support section from your signed-in account. Submit your query with your account reference so we can pull the relevant record directly.
Data handling questions and formal policy requests are handled through the policy contact form published in the help section of this site. Include a clear description of your request and the account details it relates to.
Live chat is available through the site for general account and policy questions. This route is suitable for clarification; formal policy requests that require a written record should use the policy contact form instead.
We handle account data with care and only retain what is necessary to operate the account relationship and meet our published obligations. Cookie usage on this site is limited to what is required for session management and basic analytics; you can review and adjust cookie preferences through the site settings panel. Account security is your shared responsibility — we provide the controls, and you manage access credentials. Where a data retention period ends, we follow our published deletion process without requiring you to submit a separate request. Any change to our data or retention policy is notified through an account notice before it takes effect.
Account data is held to operate your session and process transactions through Nagad, Upay and Bank Transfer. We do not sell account data to third parties. Requests to understand what data we hold can be submitted through the policy contact form.
Cookies support login continuity across mobile and desktop. Adjust your cookie preferences from site settings at any time. Disabling non-essential cookies does not affect your ability to access your account or review transaction records.
Your account credentials are your responsibility to protect. We do not ask for your password through support channels. If you believe your account has been accessed without your knowledge, report it immediately via account support so we can review the session log.
We retain account and transaction data for the period required by our policy. After that period, data is deleted or anonymised according to the process published in our policy documents. You can request a copy of your data before deletion through the policy contact form.
These are the questions we receive most often about how our policy works, what it covers and how to act on your rights as an account holder. If your question is not answered here, use the policy contact form or account support route listed above.
Access to 11mm and whether our policy applies to you depends on your local law and eligible region. We do not determine your legal eligibility on your behalf. If you are unsure whether using this platform is permitted in Bangladesh, seek independent legal advice before creating or continuing to use an account.
Your complete transaction record — including all Nagad, Upay and Bank Transfer activity — is available under transaction history in your signed-in account. No support request is needed to access this. The record shows date, payment method, amount and status for every processed transaction.
Go to account settings while signed in and locate the profile field you need to update. Fields that require document verification will display the required steps on the same page. Submit the documents there; we review and confirm through your registered contact details. Do not send document copies through live chat.
Raise it through account support first, including your account reference and the specific term in question. We review the record and respond through the same channel. If the matter requires a formal written exchange, we will redirect you to the policy contact form so there is a documented trail.
We hold the data required to operate your account and process transactions. Retention periods are set out in our published policy documents. After the applicable period, data is deleted or anonymised. You can request a summary of what we hold by submitting a request through the policy contact form with your account reference.
Deletion requests can be submitted through the policy contact form. Include your account reference and the scope of your request. Note that some data must be retained for the period required by our policy before deletion can be completed. We will confirm the outcome through your registered contact details.