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11mm keeps this policy straightforward — what data we collect from you, why we need it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us or move funds through Nagad, Upay or Bank Transfer, we collect the information needed to run your account and process those transactions. That includes your registration details, session activity, device identifiers and payment reference data. We do not sell your personal information to third parties, and we do not share it beyond the operational and regulatory purposes described here. Data collected during a Nagad or Upay transfer is retained in line with the transaction record requirements that apply to financial services — the exact retention period depends on the regulatory framework that governs your eligible region. Cookies and similar tools are used to keep your session active across mobile and desktop without requiring you to log in repeatedly; you can adjust cookie preferences from the settings available in your browser. Where we rely on service providers to process data on our behalf, those providers act under our instruction and are not permitted to use your data for their own purposes. Any changes to this policy are published on this page before they take effect, so checking back here is the most direct way to stay current on how your information is handled.
This policy applies to data collected directly through 11mm — your account registration, login sessions and payment activity. It does not extend to third-party services you reach from our platform, whose own policies govern how they handle your data. Understanding the scope helps you know exactly where our obligations begin and end.
Data collected when you register, log in or update your account details falls fully within this policy. That includes your name, contact information and any verification documents you submit through the account area.
Transaction references generated through Nagad, Upay or Bank Transfer are recorded in your account wallet history. We retain these records as required by the financial rules of your eligible region; we do not store full payment credentials on our servers.
Your browsing activity within the platform — pages visited, session duration and device type — is logged to maintain continuity across your mobile and desktop sessions. This data is used to keep your account state consistent, not to profile you for third-party advertising.
Links or integrations that take you outside the 11mm platform are not covered here. Any service operated by a separate provider — including external payment processors beyond our configured rails — is governed by that provider's own privacy terms.
You are not a passive subject under this policy — there are concrete steps available to you. Your account area is the first place to look: the profile section shows the personal details we hold, and you can update most of them directly without contacting support. If you spot an error in your registered name, contact number or linked payment method, the correction route is through the account settings page rather than a manual support request, which keeps the change faster and auditable. For records that fall outside the self-service area — such as historical transaction logs tied to Nagad or Bank Transfer payments — you can raise a data inquiry through our support contact route and we will respond with what we can share under the rules of your eligible region. If you want to understand what data we hold overall, or if you wish to request that certain information be removed, the process starts with a written request to our support team. We aim to handle each request clearly, though outcomes depend on legal retention requirements that may apply in your region.
Log in and open the account profile section to see the personal details and payment references currently held against your account. This is the most direct way to check what we store.
Most fields — contact number, email, linked wallet details — can be updated from the account settings page. Changes take effect once you save and, where required, confirm via the verification step shown on screen.
If you want to know more about specific data we hold, or if you believe information is inaccurate and the self-service route does not cover it, contact our support team directly with your account reference and the specific question.
A removal request is handled case by case. Some records must be kept for the retention period set by financial rules in your eligible region; we will tell you clearly which data can be removed and which must be retained.
For any question about how your data is handled — whether that is a correction request, a question about a transaction record or a general query about this policy — the routes below are how we receive and respond. Access and availability depend on your eligible region.
Open the chat widget from any page on the platform. It is available from your mobile or desktop session without switching device. Identify your account and state the data question clearly so the agent can route it correctly.
Send a written request to the support email address listed in the Help section of your account. Include your registered contact detail and a clear description of the data action you are requesting. This route is suitable for removal or correction requests that need a written record.
The Help section inside your signed-in account area contains published answers to common data and policy questions. Check there first — many requests about viewing or updating account records can be resolved without waiting for an agent.
These are the four areas that most directly affect your account data day to day. Each one describes a real process, not a general statement about our values.
We use session cookies to keep you logged in as you move between the lobby, your wallet and account settings — whether you are on mobile or desktop. You can manage or clear these through your browser settings; doing so may require you to log in again on your next visit.
Your login credentials are stored in hashed form; we do not hold your raw password. Payment references from Nagad, Upay or Bank Transfer are logged as transaction identifiers, not as full account credentials. If you suspect unauthorised access, contact support immediately from the Help section.
Account registration data and transaction records are kept for the period required by the financial and operational rules that apply to your eligible region. Once that period ends and no legal hold applies, the relevant data is deleted or anonymised in line with our standard retention schedule.
When we update this policy, the revised version is published on this page before it takes effect. We do not send a bulk notification for every minor update, so reviewing this page periodically is the most reliable way to stay informed about how your data is handled.
These are the questions we receive most often about data, account records and your rights under this policy. If your question is not here, the support routes in the section above are the next step.
We collect the details you enter during registration — name, contact number, email and any verification documents required for your account type. Once you are active, session data and device identifiers are also logged to maintain continuity across your mobile and desktop sessions.
We store transaction reference numbers tied to Nagad, Upay and Bank Transfer payments in your account wallet history. We do not store full wallet credentials or account PINs. The reference data is kept for the retention period that applies to financial records in your eligible region.
Log in, open account settings and update the relevant field directly. Most details — contact number, email, linked payment method — are editable without contacting support. If a field is locked or the change does not save, reach out through live chat or email support with your account reference.
Yes, you can submit a deletion request through email support. We will review what can be removed against the legal retention requirements for your eligible region. Some transaction records must be kept for a set period regardless of a deletion request; we will explain which ones apply to your account.
We do not sell your data. We share it only with service providers acting under our instruction for operational purposes — such as transaction processing or account verification — and only where required by the rules of your eligible region. Those providers are not permitted to use your data independently.
The updated policy is published on this page before any change takes effect. There is no automatic alert for every update, so checking this page when you have a data-related question is the most direct approach. The date of the most recent update is shown at the top of the policy text.