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From RTP and volatility to Asian handicap and KYC, this glossary covers the language you encounter across 11mm's lobby, account pages and wallet flows — so you know exactly what each term means before you act on it.
Spotting the word 'volatility' on a slot page tells you something real about how often that game pays out relative to its prize size — before you place a single wager.
Each cluster of terms shows up in a specific part of the platform. Knowing which family a term belongs to tells you where to look when you encounter it.
RTP, volatility, house edge and RNG appear in the info panel of individual games. Open any slot or table game, tap the info icon, and you will find these figures where the game or studio has made them visible. Not every provider publishes all values.
Asian handicap, over/under, decimal odds and match lines appear in the sportsbook section. For cricket markets — IPL and BPL fixtures in particular — these terms describe how the outcome is priced and what the spread between selections looks like.
E-wallet, KYC, rollover and withdrawal threshold appear in the account and wallet sections. When you initiate a Nagad, Upay or Bank Transfer transaction, the wallet screen uses these terms to describe the status of your balance and any pending conditions.
Wager requirement, turnover, qualifying stake and expiry appear in the terms attached to any active information. Reading these before you opt in tells you exactly how the balance must be used and by what point — no guesswork about whether a transfer is available.
These six terms appear in game info panels and lobby descriptions across the platform. Each definition below is written to match how the term is actually used in context.
RTP stands for Return to Player. It is the percentage of total wagers a game is designed to return over a very large number of rounds. A higher RTP means less theoretical loss per round on average.
House edge is the mathematical advantage the platform holds on each bet, expressed as a percentage of the wager. It is the inverse perspective of RTP has a 4% house edge. It applies to every round and accumulates over time, not in any single session.
Volatility describes how a slot distributes its payouts. High volatility means fewer wins but larger amounts when they land. Low volatility means more frequent wins at smaller values. A slot's volatility is usually shown in the game info panel when the provider exposes that data.
A wager or turnover requirement states how many times a balance must be bet before a withdrawal can be processed.
In slots, a jackpot refers to the largest prize a game can award from a single spin or feature round. Some jackpots are fixed amounts set by the provider; others accumulate across bets. The prize structure is defined in the game's pay table, not by the platform.
A live dealer game streams a real human dealer from a studio to your device in real time. You place bets through the interface while watching the dealer manage cards or a roulette wheel
These terms come up in the sportsbook, wallet and account verification areas. They are distinct from game mechanics — understanding them shapes how you fund, withdraw and manage your account.
Asian handicap removes the draw outcome and assigns a run or goal advantage to one side. For a cricket match, the favourite might start at minus 1.5 runs for handicap purposes.
Over/under is a market where you predict whether a measurable total — runs in cricket, goals in football — will finish above or below a line set by the market. You are not picking a winner; you are predicting the combined scoring volume of the match.
Rollover and turnover are used interchangeably. Both refer to how many times a specific balance must be wagered before it qualifies for withdrawal. The rollover figure and which games count toward it are always stated in the information's attached conditions — check those before opting in.
An e-wallet is a digital payment account that holds funds separately from a bank account. On 11mm, Nagad and Upay function as e-wallet options. You link your wallet number in the account payment section, and transfers move between the wallet and your 11mm balance through that linked detail.
KYC stands for Know Your Customer. It is the identity verification process a platform runs to confirm who holds an account. When prompted, you submit identity documents through the verification section of your account. Completed KYC is usually required before a withdrawal above a threshold can be processed.
Session controls are settings in your account that let you set a time or spending boundary for a session. Account controls include options that pause or restrict activity for a defined period.
Consider opening Slot Surge in the lobby. The game info panel shows the RTP figure the provider has published and a volatility rating.
Open Slot Surge and tap the info icon to see the RTP and volatility data the provider has made available. High volatility here means the prize distribution is weighted toward less frequent but larger feature outcomes.
In the BPL cricket market, decimal odds of 1.90 mean a one-unit stake returns 1.90 units total if the selection wins. The Asian handicap line beside it adjusts which side is favoured by a run margin.
After opting into a information, the wallet section displays how much turnover remains. This number decreases each time you place a qualifying wager. When it reaches zero, the balance becomes withdrawable via Nagad, Upay or Bank Transfer.
The account settings area shows time and spend controls for your session. These are not hidden behind a support request — they are accessible directly from the account menu on mobile or desktop without switching devices.
If a definition in this glossary does not answer your question fully, or you encounter a term on a screen that is not covered here, the routes below are where we handle those queries directly.
Live chat is accessible from the support menu on the site. It connects you with the team to clarify any term, screen label or account action you are unsure about. Use it for wallet, game or information language queries.
The account help section inside your logged-in profile covers KYC steps, wallet linking for Nagad and Upay, and session control setup. Navigate there directly from the account menu without needing to contact support first.
Every active information has a linked terms page that defines the rollover rate, qualifying games and expiry conditions in full. If a term on the information screen is unclear, the terms page is the authoritative reference before you opt in.
These questions cover how the terms described in this glossary connect to real actions you take in the lobby, wallet and account sections of the platform.
Open the game from the lobby and look for the info or details icon, usually marked with an 'i' or a question mark. RTP is displayed there when the studio has published it.
Log into your account and go to the wallet section. Active information balances show the remaining rollover amount alongside the qualifying total. The figure updates after each qualifying wager. Check the information's terms page if you need to confirm which game categories count toward the rollover.
KYC document submission is available from the account verification section, which is accessible on both mobile and desktop through the same account menu. You do not need to switch devices. Follow the fields and document type instructions shown in that section at the time of submission.
A standard match-winner market has three outcomes: win, loss or draw. Asian handicap removes the draw by applying a run margin. You pick which side covers that margin.
Session and account controls are inside the account settings menu, reachable from the top navigation on mobile or the sidebar on desktop. The controls shown there reflect the options currently configured for your account type. No support request is needed to view or adjust the settings available to you.
The transaction history inside the wallet section lists each deposit and withdrawal alongside the payment method used, including Nagad, Upay and Bank Transfer entries. Each record shows the amount, date and status.