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Your 11mm account wallet connects directly to Nagad, Upay and Bank Transfer, so moving funds in or out follows the same routes you already use on your phone. Every step — from adding funds to checking a transaction record — is handled inside your account area without needing to contact support first.
Putting funds into your 11mm account starts from the deposit counter inside your signed-in dashboard. We support Nagad, Upay and Bank Transfer as the active local routes — choose the one that matches the wallet or bank account you hold. Once you select a method, the counter shows the fields specific to that route: your wallet number or bank details, the amount and a confirmation step. After you complete the transfer from your end, the status updates in your account history.
Log in and navigate to the Banking section of your account dashboard, then select Deposit to open the active payment counter.
Select Nagad, Upay or Bank Transfer — whichever matches the wallet or bank account you are transferring from — and the relevant fields will load.
Fill in the amount and any reference details shown, then complete the transfer from your Nagad app, Upay app or bank portal as instructed.
Return to your account dashboard after the transfer. Your balance and a matching transaction entry should appear in your account history.
Requesting a withdrawal from your 11mm account follows a parallel path to depositing, but works in the opposite direction — your balance moves back to the wallet or bank account you nominate. Open the withdrawal section of your Banking area while signed in. The available payout routes shown there are drawn from the same local rails: Nagad, Upay and Bank Transfer.
From your signed-in dashboard, go to Banking and select Withdraw to see the payout routes currently available on your account.
Choose Nagad, Upay or Bank Transfer and enter the destination wallet number or bank account details exactly as that service holds them.
Input the amount you want to withdraw. The counter will show any minimum or maximum figures applicable to your account at that moment.
If a verification prompt appears, follow the steps shown in your account area. Do not close the page until the request status confirms it was submitted.
Before your first withdrawal or when the account area prompts you, an identity or wallet-ownership check may be required. We do not publish a fixed document list here because the fields shown depend on your account state at the time — follow only what your account area asks for, nothing more. The check is designed to confirm that the wallet or bank account receiving funds belongs to you, which protects both sides of the transaction.
The verification fields displayed in your account area are the only ones that apply to your account state. Do not submit documents through any other channel.
You may be asked to confirm that the Nagad, Upay or Bank Transfer account you nominated belongs to you. Complete this using the instructions on screen.
The entire check can be completed from the same mobile or desktop browser you use normally — no app download or platform switch is required.
Use the support route inside your account area to ask for clarification. Do not send sensitive details through any channel that the account area has not directed you to.
The payment routes available on 11mm are configured specifically for Bangladesh account holders. Nagad and Upay cover mobile wallet transfers, while Bank Transfer handles direct bank-to-bank movement. Each method appears in the deposit and withdrawal counters inside your account, labelled clearly so you can match the route to the wallet or bank account you hold. Availability may depend on your account status and eligible region — the counter will show only the routes active for your account at the time you open it.
Mobile wallet deposit and withdrawal via your Nagad account number.
Mobile wallet transfer in and out using your registered Upay number.
Direct bank-to-bank movement for accounts linked to a local bank.
Every deposit or withdrawal you complete generates an entry in your account transaction history. Matching that entry to your Nagad, Upay or bank statement is the quickest way to confirm a transfer landed correctly — or to provide evidence if something needs to be investigated. The details that matter most are the reference number or transaction ID shown in both places, the amount, the date and time stamp, and the status label the account assigns to the entry.
Every successful transfer generates a reference number. Note it from your Nagad, Upay or bank confirmation screen and match it to the ID shown in your 11mm account history.
Your account history uses status labels such as Pending, Processing and Completed. A Pending status means the transfer is still being matched; do not re-submit before it resolves.
Compare the exact amount and the date-time stamp across your wallet statement and your account record. A mismatch on either is the detail to include when raising a query.
Save a screenshot of your wallet or bank confirmation immediately after every transfer. This is the most useful piece of evidence if a transaction needs manual review by the support team.
When you transact through your 11mm account, a few straightforward checks keep your wallet and balance protected. These are not abstract assurances — they are steps you can take yourself each session. Confirming you are on the correct domain before entering account details, ensuring your withdrawal destination matches the wallet registered to your name, and using the published support route inside your account area when s
Before entering your login or payment details, verify the domain in your browser bar reads 11mm. Phishing copies of account pages circulate; the domain is the first thing to confirm before any wallet interaction.
Withdrawals are released only to a wallet or bank account verified as belonging to your registered profile. Keep your Nagad, Upay or Bank Transfer details current in the account area so there is no mismatch at withdrawal time.
Any identity or ownership check is surfaced inside your signed-in account area, not through external email links or third-party forms. Follow only the prompts shown in your dashboard.
If a transaction status stays unchanged or a verification prompt is unclear, the support route shown inside your account area is the correct channel. Do not share wallet credentials or account passwords with any party outside that route.
These answers cover the banking questions we hear most often from account holders in Bangladesh. If your situation is not covered here, the support route inside your signed-in account area is the right place to continue.
Deposits on 11mm are available through Nagad, Upay and Bank Transfer. These are the verified local routes configured for Bangladesh account holders. The deposit counter inside your account area will show which of these are active for your account at the time you open it.
Minimum and maximum figures are displayed inside the deposit and withdrawal counters at the time you open them. We do not publish fixed limits here because they can vary by route and account state. Check the counter directly for the amounts that apply to your account.
A Pending status means the transfer is still being matched to your account. Do not submit the same transfer again. If the status does not update within the window shown in the counter, raise a query through the support route inside your signed-in account area, and attach your wallet confirmation screenshot.
An identity or wallet-ownership check may appear before your first withdrawal or at any point when your account state requires it. Follow only the fields shown in your account area — this step confirms the payout destination belongs to you and keeps your balance protected.
Payout destinations are matched to the wallet registered on your account. If you need to update a wallet number, use the account settings shown in your dashboard and complete any ownership confirmation the account area requests before submitting a new withdrawal.
Open the transaction history section of your 11mm account dashboard. Each completed or pending entry carries a reference ID, amount, timestamp and status label. Match the reference ID to the confirmation your Nagad, Upay or bank app generated at the time of transfer.